![]() ![]() Search Dell Search Microsoft Search Google Search Bing Try searching for additional solutions on the Web.Ĭlick your preferred search engine below, then describe your problem, including any specific error messages. For more information, see the Dell knowledge-base article How to Use Forced ePSA to Recover from POST or Boot Failure on Dell Latitude PCs. Note: For Dell Latitude laptop PCs, you may try to recover the personal computer using the forced ePSA method. To run a hardware diagnostic on your Dell computer, see How to Run a Diagnostic Test Using SupportAssist or How to Run a Preboot Diagnostic Test on a Dell Computer. Then plug wall power back into the computer and attempt to restart. Once this is completed, unplug the computer from the wall, remove the laptop battery (if applicable) and hold the power button down for approximately 15 seconds. The only devices that you should leave attached to your computer are your monitor, mouse, and keyboard, if the computer is a desktop.
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